• Privacy policy

Introduction

Queen Street Fitness (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.  Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act.  If you wish to seek further information on the Act, see www.privacy.org.nz.

Changes to this policy

We may change this policy by uploading a revised policy onto the website.  The change will apply from the date that we upload the revised policy. This policy was last updated on 27 March 2021

Who do we collect your personal information from

We collect personal information about you from:

you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products

third parties where you have authorised this or the information is publicly available. 

If possible, we will collect personal information from you directly. 

How we use your personal information

We will use your personal information: 

to verify your identity

to provide services and products to you

to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)

to improve the services and products that we provide to you

to undertake credit checks of you (if necessary)

to bill you and to collect money that you owe us, including authorising and processing credit card transactions

to respond to communications from you, including a complaint

to conduct research and statistical analysis (on an anonymised basis)

to protect and/or enforce our legal rights and interests, including defending any claim

for any other purpose authorised by you or the Act.

We may provide personal information to Queen Street Fitness ‘s personal trainers to assist you to improve your fitness and well-being, so they can advise you which fitness programs are suitable for you. If personal trainers are contractors (rather employees), their contracts with us require them to keep your personal information confidential. Of course, all our employees are required to keep your personal information confidential also.

Disclosing your personal information

We may disclose your personal information to:

another company within our group

any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

a credit reference agency for the purpose of credit checking you

other third parties (for anonymised statistical information)

a person who can require us to supply your personal information (e.g. a regulatory authority)

any other person authorised by the Act or another law (e.g. a law enforcement agency)

any other person authorised by you.

We may disclose personal information to our business partners so that they can contact you directly with special offers, discounts or other membership benefits.

Protecting your personal information

We take reasonable measures to protect all personal information stored within our database. However, when providing personal information via our Website or an APP (as applicable), we note that the transmission of information using the Internet is not completely secure. We therefore cannot guarantee the security of data transmitted via our Website or an APP (as applicable) and any such transmission is at your own risk.

Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information.  Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates. In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction.  If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, email us at liz@qstfitness.nz.  Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk. If you post your personal information on the website’s [direct message/message board/chat room], you acknowledge and agree that the information you post is publicly available. If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information.  We suggest you review that site’s privacy policy before you provide personal information.

COOKIES

When you visit our website, we will not collect any personal information unless you chose to provide it to us (e.g., by sending us emails through our website). However, we may collect certain data that does not identify you (sometimes called “web log information”) when you visit certain pages, such as the type of browser and operating system you have. We may also use “cookies” which are small files that are stored on your computer and that manage the security and navigation process of the site. You can choose to block these cookies but some portions of the site may not function correctly if you do. This type of data is collected for statistical purposes only, and while cookies will identify your computer, they are unlikely to identify you personally.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at liz@qstfitness.nz

BY PROVIDING YOUR PERSONAL INFORMATION TO US AND/OR USING OUR WEBSITE OR APP (AS APPLICABLE), YOU ARE CONSENTING TO THE COLLECTION, HOLDING, USE AND DISCLOSURE OR THAT INFORMATION AS SET OUT IN THIS PRIVACY POLICY.